Privacy Policy
How One Stop Truck and Trailer Repair collects, uses, and protects your information.
Last updated: June 28, 2026
Introduction
One Stop Truck and Trailer Repair ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website, booking form, or text messaging service, you agree to this policy.
Information We Collect
- Contact information you provide: name, phone number, email, mailing or service address.
- Vehicle and service details: truck/trailer description, location of the vehicle, description of the issue, photos you send us.
- Communication records: messages, call notes, SMS messages, and booking history.
- Website usage: basic analytics such as pages visited, device type, and referring source.
How We Use Your Information
- To respond to quote requests, confirm bookings, and dispatch service.
- To send appointment reminders, service updates, invoices, and account notifications.
- To provide customer care and follow-up on completed repairs.
- To improve our website, services, and response times.
- To comply with legal and DOT/insurance requirements.
Who We Share Information With
- Service providers we use to operate the business (e.g. scheduling software, email delivery, payment processing, SMS gateway) — only to the extent needed to deliver service to you.
- Insurance carriers and adjusters when you ask us to handle a collision claim on your behalf.
- Law enforcement or regulators when required by law.
We do not sell your personal information.
SMS / Text Messaging
SMS consent is not shared with third parties or affiliates. Phone numbers collected for the purpose of SMS communications, and the consent you give to receive SMS messages, will not be shared, sold, or transferred to any third party or affiliate for marketing purposes.
By opting in, you agree to receive SMS messages from One Stop Truck and Trailer Repair for customer care, appointment confirmations, dispatch updates, and account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or visit www.onestoptrucktrailerrepair.com. See our SMS Terms of Service for full details.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we work to protect your data using industry-standard practices.
Your Choices
- You can request access to, correction of, or deletion of your personal information at any time.
- You can opt out of SMS by replying STOP. You can opt out of email by replying UNSUBSCRIBE or contacting us.
Contact Us
Questions about this policy? Call 443-318-7716 or email onestoptruckandtrailerrepair@gmail.com.
One Stop Truck and Trailer Repair, 3200 James St, Baltimore, MD 21230.