Privacy Policy
How One Stop Truck and Trailer Repair collects, uses, and protects your information.
Last updated: June 28, 2026
Introduction
One Stop Truck and Trailer Repair ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website, booking form, or text messaging service, you agree to this policy.
Information We Collect
- Contact information you provide: name, phone number, email, mailing or service address.
- Vehicle and service details: truck/trailer description, location of the vehicle, description of the issue, photos you send us.
- Communication records: messages, call notes, SMS messages, and booking history.
- Website usage: basic analytics such as pages visited, device type, and referring source.
How We Use Your Information
- To respond to quote requests, confirm bookings, and dispatch service.
- To send appointment reminders, service updates, invoices, and account notifications.
- To provide customer care and follow-up on completed repairs.
- To improve our website, services, and response times.
- To comply with legal and DOT/insurance requirements.
Who We Share Information With
- Service providers we use to operate the business (e.g. scheduling software, email delivery, payment processing, SMS gateway) — only to the extent needed to deliver service to you.
- Insurance carriers and adjusters when you ask us to handle a collision claim on your behalf.
- Law enforcement or regulators when required by law.
We do not sell your personal information.
SMS / Text Messaging
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Phone numbers collected for the purpose of SMS communications, and the consent you give to receive SMS messages, will not be shared, sold, or transferred to any third party or affiliate for marketing purposes.
By opting in, you agree to receive SMS messages from One Stop Truck and Trailer Repair LLC for customer care, appointment reminders, dispatch and delivery notifications, service updates, estimate approvals, invoice/payment reminders, vehicle pickup/drop-off updates, and account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or visit www.onestoptrucktrailerrepair.com. See our SMS Terms of Service for full details.
Opt-In Method
You may opt in to receive SMS messages from One Stop Truck and Trailer Repair LLC by submitting an online form and checking the SMS consent box.
Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You may also contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, you can reply with the keyword HELP. You can also get help directly from us by visiting our website at www.onestoptrucktrailerrepair.com or contacting our office at 443-318-7716.
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages. Message frequency may vary.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we work to protect your data using industry-standard practices.
Your Choices
- You can request access to, correction of, or deletion of your personal information at any time.
- You can opt out of SMS by replying STOP. You can opt out of email by replying UNSUBSCRIBE or contacting us.
Contact Us
Questions about this policy? Call 443-318-7716 or email onestoptruckandtrailerrepair@gmail.com.
One Stop Truck and Trailer Repair, 3200 James St, Baltimore, MD 21230.